I currently work at SAP SE in Germany as a User Researcher. Here, I am involved in various user research activities, ranging from User Centered Design to perceptual research, in order to help development teams on making informed design decisions. My educational background includes a Bachelor of Arts in (Cognitive) Psychology from the University of British Columbia.
In 2008, I completed an 8 month Cognitive Engineering internship, where I was first introduced to User Research, and how much of a positive impact that User Researchers can make in the lives of their users. It was during this internship where I became interested in how we can use perception and attention research to improve the user experience of software products, and ultimately joined the user experience team at SAP.
I am also the authour of three research papers, focusing on how to improve search efficiency in application and web design. The first paper I wrote focused on subset search using spatial frequency, which was aimed at helping users more easily navigate through their mobile devices. The second, award winning, paper followed up on my previous research and examined the effects of clutter on the perception of user interfaces. The third paper focused on the findability of footer toolbars in enterprise applications.
At SAP, I have had a wide variety of responsibilities for many different topics, including summative usability research (Usability KPI studies) of various SAP products, formative usability studies in the SAP Design area, the development of internal departmental tools, project management, and providing IT and technical support to our user research teams traveling to SAP conferences.
Key Projects (since 2016)
UX Benchmarking at Cloud ERP
Program Lead
2018 – 2024
Summative Testing (benchmarking) is a key part of any design process. For this present activity, I developed a new UX benchmarking methodology and long‐term benchmarking strategy for use in the continual improvement process of strategic development tools at SAP.
SAP Fiori 3 Concepts Research
Lead Researcher
2018
SAP Fiori 3 is the modern visual design and interaction design language at SAP. Since Fiori 3 was built from the bottom up, we needed to get customer feedback to validate some of the most innovative early concepts, such as situation space or the integration of CoPilot into the Fiori Shell bar. In this project, I was tasked with designing a formative usability study to evaluate new concepts to be introduced into the Fiori Family.
Belize Theme for Classic SAP Applications
Lead Researcher
2016 – 2018
One of the most frequent requests from customers was to bring the SAP Fiori Experience to our classic applications. However, this was no easy task as many of the new innovations from SAP Fiori rely on newer technologies that are not available to our classic applications. Together with the designers and our customers, we developed a new theme for our users that brings a new Fiori‐like experience, encompassing several significant usability enhancements.